Collections – First Party
We are national 1st – party collection call center for credit union members, delivering brand – consistent, empathetic outreach that preserves member relationships while improving collections. we offer scalable operations, customizable scripts, segment – based on recovery playbooks, all within strict regulatory compliance and secure data handling.
The solution integrates with your core systems and delivers real – time analytics, dashboards, KPIs to optimize cure rates, reduce operational burden, and provide actionable insights, making delinquency management efficient, compliant, and member centric
Co-Sourcing
Turn your collections into a scalable growth engine with co-sourcing. CUpartner is your trusted partner to handle select collections activities – from early and late-stage delinquency outreach to skip tracing, payment arrangements to bankruptcy, repossession & remarketing, and litigation coordination. Delivering scalable staffing, specialized expertise, predictable costs, and faster recoveries without sacrificing member relationships or brand voice.
Your credit union will gain efficient, compliant collections that protects asset quality while freeing internal resources for other tasks. Discover how co-sourcing can boost performance, manage risk, and sustain your brand.
Insurance Follow Up
Our CPI education program and follow-up service tailored for members with past- due loans, delivering proactive outreach that explains what CPI is, how it affects loan costs, and why using their own insurance can be smarter.
Call Center
Elevate your collections with a dedicated credit union collection call center that combines national coverage with a trusted, 1st-party approach. Out empathetic, compliant collectors engage past-due members across multiple channels – phone, SMS, email, and IVR – while staying aligned with your branding and voice.
We deliver scalable staffing, real – time analytics, and seamless integration with your core systems, enabling faster cure rates, improved member satisfaction, and protected portfolio heath. With robust compliance governance, audit trails, and transparent reporting, you gain a reliable partner that preserves relationships, reduces operational burden, and drives measurable loan performance.